Frequently
Asked Questions
1) How do I know if I need emergency roof service vs. a regular repair?
If you notice active water leaks, sagging ceilings, missing shingles, or visible roof damage from wind or debris, that’s an emergency. Quick action prevents further interior and structural damage. If your roof only shows signs of wear but no leaks, schedule a standard inspection within a few days.
2) What should I do right away if my roof is leaking after a storm?
â– Take photos or video from the ground for records.
â– Move valuables away from the affected area.
■Call us right away — we aim to respond within two hours for emergency tarps (available 24/7).
â– Stay off the roof until professionals arrive; safety first.
3) What is an emergency roof tarp and when is it needed?
A roof tarp is a heavy-duty temporary covering used to prevent water intrusion and interior damage after a storm.
Most insurance policies expect homeowners to take reasonable steps to mitigate damage, and tarping is the most common way to do so safely and quickly.
4) How fast can you install an emergency tarp?
We target a two-hour response time across our Florida service corridor — from Daytona Beach to Tampa Bay, coast-to-coast.
During major weather events, we prioritize homes with active leaks or exposed interiors first.
5) How long will a roof tarp last?
A standard blue tarp is designed as a temporary fix, lasting an average of up to three months under normal weather conditions.
Its purpose is to protect your home until permanent repairs or replacement can be completed.
6) Do you work with insurance claims?
Yes. Protect Preserve Roofing is a leading approved vendor for multiple national and regional insurance carriers.
We use the same estimating platforms trusted by insurers — Xactimate and Cotality — to create precise estimates, detailed photo reports, and complete documentation that meet carrier standards.
While we provide full, insurance-formatted documentation, we do not interpret coverage, negotiate claims, or act as an adjuster, in compliance with Florida Statute § 626.854.
7) What does it mean to be an “approved vendor” for an insurance company?
Being an approved vendor means Protect Preserve Roofing has undergone a rigorous vetting and compliance process, far beyond standard roofing contractors.
To qualify and maintain this status, we must:
â– Pass background checks for officers, employees, and subcontractors.
â– Maintain active licenses and insurance (COI) verified continuously.
â– Uphold carrier standards for safety, quality, and compliance.
â– Meet strict Key Performance Indicators (KPIs) for response time, quality, and customer satisfaction.
â– Demonstrate a proven record of high-quality, warranty-backed work and documentation.
This ensures insurers can trust that our performance meets or exceeds their expectations.
8) Will you share information with my insurance adjuster?
Yes. We can share factual details — such as photos, measurements, scopes, and updates — to help your adjuster process the claim efficiently.
We do not interpret coverage or negotiate settlements.
9) Do I have to tarp my roof for insurance?
Most homeowner policies require you to mitigate further damage after a loss.
Installing a professional tarp fulfills this obligation.
Always keep your invoice and photo proof for your insurer.
10) Can you repair a leaking roof without replacing the entire system?
Yes. We follow a repair-first philosophy and only recommend replacement when necessary for safety or structural integrity.
11) What roofing materials do you work with?
We install and service asphalt shingle, metal, tile, and flat roofing systems, all compliant with Florida Building Code.
12) How long do repairs or replacements take?
â– Minor repairs: same or next day.
■Full replacements: typically 1–3 days after materials and permits are ready
We provide clear schedules and progress updates.
13) What warranties do you offer?
We include both manufacturer warranties (materials) and workmanship warranties (labor) on every project.
14) What happens during the inspection?
Our inspector documents damage with photos or drone footage, performs moisture readings if needed, and provides a carrier-formatted estimate.
15) Do you handle permits and HOA approvals?
Yes. We handle all permits and assist with HOA submissions to ensure compliance.
16) How do you protect landscaping and ensure cleanup?
We use protective tarps, safety nets, and magnetic nail sweepers.
Every job includes on-site supervision and a final inspection to ensure a clean, safe jobsite.
17) Do you offer financing?
Yes. We offer financing options including low monthly payments and “no interest if paid in full within 12–24 months.”
All fees, APRs, and credit details are disclosed upfront.
18) Can I finance what insurance doesn’t cover?
Yes. Homeowners can finance deductibles, code upgrades, or uncovered repairs (subject to approval).
19) Are you licensed and insured? How can I verify it?
Yes. We are fully licensed and insured in Florida and other states.
You can verify our credentials on the Florida DBPR portal, and we provide COIs before work begins.
20) Are you a minority-certified business?
Yes. Protect Preserve Roofing is minority-certified, reflecting our commitment to diversity, transparency, and excellence.